Customer attitudes September 14, 2008 cliffski Which of the following two attitudes do you think is best: I went to download your game after I lost my copy which I bought a year ago, and can’t find the email, I have no idea how to get hold of the game I PAID FOR. Send me a new link for a game that I PAID FOR NOW, or I will forward the details of your company to the police and have you prosecuted for fraud. or Hi, sorry to be a pain but I formatted my PC and didn’t back up my email for purchasing your game, and need to re-download it. I bought Democracy 2 around November last year using this email address and the name Joe Smith. Is there any chance you could resend the original email? Thanks! Which one do you think gets answered first? I agree, it’s the second one, so why do so many people make their first port of contact with a business an angry aggressive and insulting rant? I have had people insult my intelligence (when they could spell it), call me a thief and a fraudster, say my games are shit and they could do better in a weekend, had people email me asking for tech support on a pirated copy, accuse me of being ‘in bed with the MAFIAA’ etc etc. It’s not like I’m the local drug dealer, or some kind of evil fascist dictator. I just make PC strategy games for a living and sell them online. Chill out people. And why we are on such topics, I feel duty bound to point out something else that people seem to ‘not get’ about the internet. All websites are owned by someone. All forums have admins, all forums are hosted by someone paying the (often large) bills. I’ve seen so many cases of people crying out that “This is FASCIST CENSORSHIP!!!” when a forum admin or site owner removes comments that they want removed. This is just being silly. In a free country, you can say what you like, but you can’t demand that other people pay for a website for you to do it. I mention this because today I removed a few posts from my forum that were completely silly and tired rants about all intellectual property being imaginary and arguing that the price of something should be it’s marginal cost (wrong!). I’m sick of reading such twaddle, especially from people who try to lecture me on basic economics as though I never did my degree in the topic… Anyway, there are penty of sites like slashdot or digg were amateur economists can try and justify piracy on some shaky belief that marginal costs are everything and that content is manufactured by space pixies who don’t need food. I don’t need that stuff clogging up my games forums :D.