{"id":213,"date":"2009-03-22T20:11:22","date_gmt":"2009-03-22T20:11:22","guid":{"rendered":"http:\/\/positech.co.uk\/cliffsblog\/?p=213"},"modified":"2009-03-22T20:11:22","modified_gmt":"2009-03-22T20:11:22","slug":"bad-customer-service-why-is-it-still-here","status":"publish","type":"post","link":"https:\/\/www.positech.co.uk\/cliffsblog\/2009\/03\/22\/bad-customer-service-why-is-it-still-here\/","title":{"rendered":"Bad Customer Service. Why is it still here?"},"content":{"rendered":"

I’ve recently ahd the displeasure of dealing with both sony and dell for customer service. Dell are supposed to e sending me a laptop, but it’s not here. Naturally, like all megacorps, they cant be bothered to actually *care* if you get the product, so they outsource this vital part of their business to some third party who ignore emails and have a broken website with an order tracking form that returns blank pages in all 4 browsers I tried. I outsource part of my business (credit card payments) to BMTMicro, and I KNOW they are damned good, because I tried RegNow, RegSoft, FastSpring, Plimus and BMT.<\/p>\n

The bit that bugs me is that emailing dell themselves means that you get a reply in their business hours, which is mon-fri 9-5pm.<\/p>\n

lets look at that again:<\/p>\n

Mon-Fri 9am-5pm<\/strong><\/h1>\n

What is this? 1970<\/strong>?<\/p>\n

\"\"<\/p>\n

Dell are a HUGE <\/strong>and GLOBAL <\/strong>corporation. They can afford to employ a skeleton staff over weekends, or even (maybe I’m out on a limb here) to work from 8-5 or 10-6 in overlapping shifts?<\/p>\n

If you emailed me this morning for tech support, or customer service, you got a reply today. Today is a Sunday, and Mothers day. I will answer your email the moment I read it. I am a one-man company. I sincerely hope that in this recession, discerning customers learn to punish the companies that treat them badly, and reward those who treat them well. I know I will :D<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve recently ahd the displeasure of dealing with both sony and dell for customer service. Dell are supposed to e sending me a laptop, but it’s not here. Naturally, like all megacorps, they cant be bothered to actually *care* if you get the product, so they outsource this vital part of their business to some<\/p>\n

Continue Reading… Bad Customer Service. Why is it still here?<\/span>Continue Reading…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-213","post","type-post","status-publish","format-standard","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/posts\/213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/comments?post=213"}],"version-history":[{"count":0,"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/posts\/213\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/media?parent=213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/categories?post=213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.positech.co.uk\/cliffsblog\/wp-json\/wp\/v2\/tags?post=213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}